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Interesting post by Clarke & Son (Basingstoke Law Firm) about retail websites and a report by the office of fair trading… with key points:

• 14 per cent of sites appeared not to comply with the law because they either provided no physical address or provided only a PO Box number;
• 15 per cent of sites appeared not to comply with the requirement to give shoppers information on their right to cancel within seven working days;
• 31 per cent of the sites appeared not to comply with the requirement on cancellation to refund the full cost of the goods. Of these, 56 per cent excluded the cost of original delivery from refunds; and
• 40 per cent of sites did not indicate when the price was first shown that compulsory additional charges would be added, but subsequently included such charges at checkout.